Knowlagent seeks to employ those talented, highly-motivated individuals who want to contribute to the success of a growing company and who embrace the culture of serving - both customers and in the community. Please see below for current job openings.

If interested, please send an email to: careers@knowlagent.com and include a copy of your resume.

ACD Product Specialist
The ACD Product Specialist must have the ability to strategically and tactically define new integration opportunities between Knowlagent Solutions and the leading global ACD vendors, recommend products, understand and alleviate customer concerns/objections, work with ACD vendors to establish/manage partner relationships, and define detailed technical requirements for the solution.

Qualifications

• 5+ years-related experience
• Product experience in two or more of the following ACDs is a requirement:
  • Avaya
  • Aspect
  • Cisco
  • Genesys
  
  
• Extensive experience with large scale or complex communication system architectures and implementations, as well as a deep knowledge of managing enterprise contact centers.
• Knowledge of Outsourcing Contact Centers and their business and technical relationships with their customers.
• Ability to develop technical concepts around key business needs or obstacles.
• Balance between strategy definition and tactical product requirements definitions.
• Experience in managing ACD Vendor relations.
• Proven track record of articulating business solutions to different levels of management within a call center.
• SaaS Experience a plus.

Knowlagent, Inc. is an equal opportunity employer. Knowlagent does not discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age or any other protected class in accordance with all applicable federal, state and local laws.

About Knowlagent
Our on-demand call center agent management solutions reduce spending in the call center attributed to off-phone activities while improving the call center metrics that matter most to you. And because our solutions for training, coaching, and hiring are available on-demand, your upfront costs and total cost of ownership are nominal. You will be up-and-running within 30 days, generating results for less than 1% of your monthly agent FTE costs.