Call Center Performance Management – Knowlagent Improves Call Center Productivity

Knowlagent Call Center Agent Productivity

Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time, creating active wait time.

Over 300,000 call center agents and managers use Knowlagent's RightTime solution every day.

Productivity Plus Blog
Leveraging innovation to create great agents and exceptional customer experiences

Sprint recently announced how the Knowlagent solution is an important part of their Customer Service improvement strategy.
Read Sprint's press release here.

AHMSI delivers superior service and maintains regulatory compliance without increasing labor costs.
Read AHMSI release here.

What is Active Wait Time?

Become more profitable, efficient and productive with Active Wait Time.

Watch the video now!

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Knowlagent provides the only call center software that increases agent utilization by dynamically delivering shrinkage activities during idle time. Knowlagent’s call center performance management software, which improves call center productivity, is on-demand, easy to use and requires no capital expenditures. More than 300,000 agents and managers around the world use Knowlagent’s solution every day to increase agent efficiency and decrease idle time, ultimately improving a contact center’s overall performance. Learn more about: Improving Call Center Productivity, Workforce Optimization, Call Center Workforce Management, Call Center Solutions.