Webinar Replay

Below are all materials from past Knowlagent webinars.

Curing the Seven-Month Itch: How to keep agents on the floor and away from the door - Replay this event to hear how Entergy was able to get the right agents in the door and improve retention efforts for agents on the floor.

I Didn't Sign Up for This: Why Agents Hit the Road in the First 90 Days - Replay this event to learn how to make inroads against attrition with a hiring process geared towards equal assessment of the company and the candidate.

Why the Best Agents Leave Your Call Center - Attrition is significantly impacting achievement for 85% of call center leaders, according to a recent Knowlagent survey. Replay this event and learn how to lessen that impact by hiring right for long-term, high-performing agents.

The Process & Payoff of Hiring Right - If you are charged with finding, hiring and keeping the right agents, replay this event featuring Coca-Cola Enterprises to understand the process and the payoff of hiring right in the call center.