Unclear job expectations cause much of early attrition in the call center. Replay this event to learn how to make inroads against attrition with a hiring process geared towards equal assessment of the company and the candidate. Kymberly Garrett and Alma Dalnay with Oakwood Worldwide, the world's largest rental housing solution company, share best practices for making hiring a two-way street. You will learn:

• How to ensure a consistent, realistic representation of your company and the job.
• How to present the company and realities of the job early to let candidates "opt-in" to the rest of the hiring process.
• How to use a unique approach to job fit to narrow your focus to only those candidates who could be successful on the job.