Breaking up is hard to do, but not as hard as sticking around the call center.

Attrition is significantly impacting achievement for 85% of call center leaders, according to a recent Knowlagent survey. Replay this event and learn how to lessen that impact by hiring right for long-term, high-performing agents. You will discover:

• How looking for the “best fit” drives up attrition
• How to consistently identify possible show-stoppers in candidates
• What the impact of shifting your hiring focus can be