Call Center Talent Management Solutions for Training, Coaching, and Hiring

Knowlagent automates manual agent management processes, enabling you to optimize frontline performance faster and more affordable than ever before.

Over 200,000 users around the world reduce spending in the call center with Knowlagent’s Call Center Talent Management Solutions Training, Coaching, and Hiring every day. Learn how Knowlagent can help you spend less and get better!

Our three on-demand solutions include:

Call Center Agent Hiring Solution - Knowlagent Hiring™ automates a consistent screening process that educates candidates and guides recruiter decision-making to improve interview-to-offer ratios by 30%. By setting realistic job expectations and assessing for skill and job fit, Knowlagent allows recruiters to only spend time with the most viable candidates by identifying the wrong ones.

Call Center Agent Training Solution - Knowlagent Training™ optimizes idle time, automatically delivering training and updates to agent desktops during unscheduled downtimes. This reduces agent staffing while increasing frontline productivity. Agent performance improves, off-phone time for these activities dramatically decreases, and 1-3% fewer agents are needed.

Call Center Agent Coaching Solution - Knowlagent Coaching™ automates standard coaching processes and optimizes idle time, allowing supervisors to manage 20% larger teams. Prioritized to-do lists and consistent action plans drive better coaching. Optimized idle time gives agents and supervisors time to work on improving agent performance in the call center.