Interviewing, educating, and hiring the wrong agents is a costly mistake for a call center.
By automating a consistent screening process that educates candidates and guides recruiter decision-making, Knowlagent Hiring™ improves interview-to-offer ratios by as much as 30%.
By setting realistic job expectations and assessing for skill and job fit, Knowlagent enables recruiters to only spend time with the most viable candidates by quickly narrowing it down to those who are qualified and well-matched to job profiles.
Hire for retention with Knowlagent Hiring.
Built specifically for the challenge of staffing a call center , Knowlagent Hiring delivers many benefits:
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Knowlagent’s on-demand call center talent management solutions for training, coaching and hiring reduce spending in the call center attributed to off-phone activities while improving the call center metrics that matter most to you.
Learn how our Knowlagent Hiring™ solution can help you optimize frontline performance faster and more affordably than ever before. Click here for a demo of our Call Center Agent Hiring Solution.
To learn how some of our clients have used Knowlagent Hiring to immediately reduce overstaffing, improve interview-to-offer ratios and more, Click Here.
How does Knowlagent impact my operations team?
By setting realistic job expectations and assessing for skill and job fit, Knowlagent Hiring™ allows recruiters to spend time with the most viable candidates by quickly identifying those who are qualified and best-matched to job profiles. Knowlagent automates a consistent screening process that educates candidates and guides recruiter decision-making to improve interview-to-offer ratios, reduce overstaffing, decrease attrition and improve overall agent performance.
To summarize, as an operations executive using Knowlagent, you will be able to:
