Knowlagent

With staggering turnover rates in the call center industry, the associated costs of attrition can cripple a business. Hiring and placing the wrong agent is a costly mistake. Knowlagent Job Match™ enables you to select the right agents from the start.

Knowlagent Job Match helps you determine the best profiles for different jobs so that you can place agents where they will be the most productive and effective. Our solution provides you the tools and processes to:

  • Select the right agents from the start.
  • Provide realistic job expectations to the candidate.
  • Assess the candidate’s skills and voice fit.
  • Determine if the candidate will be successful on the job.
  • Match the agent to the best-suited call types.
  • Decrease agent attrition.
  • Hire candidates that result in more productive agents to increase revenues.

In addition to the Knowlagent Job Match product, Knowlagent provides a powerful combination of recommended hiring processes and expert implementation services to deliver measurable results to you in just 90 days.

Knowlagent in Action

Knowlagent Job Match clients typically see immediate improvements in:

  • Interview-to-Offer Ratios: Knowlagent Job Match ensures interviewers are spending time with pre-qualified candidates.
  • New Hire Training Completion Rates: Knowlagent increases the percentage of new hires completing initial training (graduation rate).
  • Time-to-Proficiency Rates: Because new hires are more qualified, these agents achieve nesting and floor metrics more quickly.

Contact us today to learn more about Knowlagent Job Match.
Call us at 1.888.566.9457
or e-mail us at
info@knowlagent.com.

Depending on your unique call center needs, Knowlagent Job Match is offered in a traditional premise-based model or OnDemand. Knowlagent also offers its Get Results package to help you jumpstart your performance improvement initiatives and tackle those hiring challenges that take highest priority.

Knowlagent Job Match Addresses EEOC Standards
Knowlagent Job Match addresses Equal Employment Opportunity Commission (EEOC) concerns regarding disparate treatment of applicants, as well as neutrality concerning race, gender, and age. When used properly, the Knowlagent Job Match solution offers objective and nondiscriminatory information that can be used to support selection processes that afford equal opportunities to all candidates. Knowlagent conducts regular studies to monitor the validity and compliance of its Job Match solution.