Knowlagent's Services Team collaborates with your key stakeholders throughout the entire set-up. We keep your business requirements at the forefront, ensuring an efficient, effective, and optimized deployment. Our proven Project Management Methodology guarantees that your stakeholders will become Knowlagent solution experts.
Our foundation Services offering is based on two primary work streams that are implemented in parallel:
The adoption work stream is based on a prescriptive Adoption Blueprint that defines the value proposition, responsibilities and enabled functionality for each stakeholder group. This blueprint clearly lays out the activities that impact each stakeholder group so that your project team will have all of the information it needs to prepare for the launch. The Adoption Blueprint also drives our user training, which is conducted by key stakeholder groups.
The technical work stream adapts to your company’s required technology intake process. Depending on the size and scope of your project, our team will support planning activities for automating user management or integrating to key call center technologies to enable RightTime™ dynamic delivery. The technical work stream will verify that RightTime is installed and configured for your environment in a timely manner to support the adoption work stream timeline.
