Listen to these past webinar recordings on a variety of hot issues in the call center industry, including work at home agents, hiring call center agents, and how to improve agent retention.
Long Time, No See: How to Keep At-Home Agents Connected Replay this event addressing how to be successful with the people factors of work at-home agent programs.
A Shortcut Home: How a Non-Profit Is Changing the At-Home Agent Game Replay this event to learn how to tap into a flexible workforce.
Finding the Way Home: How to Design Your At-Home Agent Framework Replay this event to learn how to get started with a home agent program.
Where There's a Will There's a Way: What Makes LegalZoom's Hiring Process a Testament to Retention Replay this event to learn how to reduce agent turnover and hire right with limited resources.
Exposing the Missing Link: The Impact of Performance on Attrition Replay this event to hear our expert panel discuss how to maximize agent lifetime value by improving performance on an ongoing basis.
Curing the Seven-Month Itch: How to keep agents on the floor and away from the door Replay this event to hear how Entergy was able to get the right agents in the door and improve retention efforts for agents on the floor.
I Didn't Sign Up for This: Why Agents Hit the Road in the First 90 Days Replay this event to learn how to make inroads against attrition with a hiring process geared towards equal assessment of the company and the candidate.
Why the Best Agents Leave Your Call Center Attrition is significantly impacting achievement for 85% of call center leaders, according to a recent Knowlagent survey. Replay this event and learn how to lessen that impact by hiring right for long-term, high-performing agents.
The Process & Payoff of Hiring Right If you are charged with finding, hiring and keeping the right agents, replay this event featuring Coca-Cola Enterprises to understand the process and the payoff of hiring the right agents in the call center.
