Yearning for E-Learning: Making the Most of Technology in Call Center Training
In call centers today, there's more pressure to learn more and to do it in less time in order to get staff on the phones quickly. In this podcast, learn where e-learning is best applied and how to make the most of it to round out your call center development program.

Taking Lessons from Speed-Dating in Hiring Call Center Staff
Creating a high-performance call center workforce begins with hiring the right staff. In this podcast, you will learn how some centers are creating a "speed-screening" experience where both the call center and the candidate can take a look at one another.