Press Releases
Scott Richter named Knowlagent's Chief Technology Officer
Veteran call center software architect named CTO
Atlanta, GA (April 22, 2010) – Knowlagent, the leader in call center talent management software solutions, announced today that Scott Richter has been named the company’s Chief Technology Officer.
Scott has over 18 years of software development experience in the call center industry. Prior to joining Knowlagent in 2000 as the company’s lead software architect – a role he maintains today – Scott worked for nine years in the interactive voice response (IVR) systems space for Computer Communications Specialists, Inc.
In 2007, he played a key role in shifting Knowlagent’s agent performance improvement software and methodology from an enterprise-based solution to an exclusively on-demand offering. By successfully providing its agent performance tools over the Web, Knowlagent has enabled customers to achieve superior business results at a lower cost and in a fraction of the time associated with traditional software and hardware implementation.
As Knowlagent's chief technology officer, Scott is responsible for the company's product strategy, direction and development efforts in an on-demand environment.
"Scott is an invaluable member of the Knowlagent team and has overseen our product development for the past decade," said Matt McConnell, Knowlagent CEO. "There is no stronger authority on how to effectively align our offerings with our clients' business objectives in the dynamic call center environment. We are excited to welcome Scott to our executive team and feel confident that he will continue to provide excellent products to our customers around the world."
Scott holds a bachelor's degree in computer science from the University of Texas at Austin.
About Knowlagent
Knowlagent is the leader in intraday management solutions for contact centers. Its patented RightTime software increases agent performance and productivity by making idle time useful, enabling agents to work on personalized and prioritized activity queues consisting of training, coaching, communication and other off-phone activities. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. More than 375,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.
Media Contact
Melissa Spies
Marketing Manager
Knowlagent
Email: mspies@knowlagent.com
Phone: 888-566-9457
