Press Releases
Knowlagent holding first user advisory council meeting
Knowlagent customers are joining forces with the in-house product management team to influence the direction of future product features and releases
Atlanta, GA (July 27, 2010) – Knowlagent, the leader in call center talent management software solutions, recently announced that it will hold its third quarter User Advisory Council meeting on Tuesday, July 27.
The purpose of Knowlagent’s User Advisory Council is to facilitate communication between Knowlagent and its customers in the planning, development, and release of new products and features. Customers have been invited to participate in this mutually beneficial council that will meet approximately four times annually.
The initial meeting of the User Advisory Council will feature presentations from two Knowlagent customers as well as members from the Knowlagent product management team. Council members will hear a large outsourcer’s experience with Knowlagent’s RightTime™ technology that finds agent idle time to push out training sessions and company communications. In addition, when agents need to take a training course, they receive a pop-up window on their computer directing them to complete their assigned training. The goal is to ensure agents always have access to the training they need to improve their job performance.
Council members will receive a variety of benefits from their participation including insight and influence into the product roadmap and upcoming releases. This forum will also include best practice sharing and networking opportunities among participants. Meetings will be facilitated as in person conferences at the Knowlagent headquarters as well as virtual conferences.
About Knowlagent
Knowlagent is the leader in intraday management solutions for contact centers. Its patented RightTime software increases agent performance and productivity by making idle time useful, enabling agents to work on personalized and prioritized activity queues consisting of training, coaching, communication and other off-phone activities. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. More than 375,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.
Media Contact
Melissa Spies
Marketing Manager
Knowlagent
Email: mspies@knowlagent.com
Phone: 888-566-9457
