Press Releases
Knowlagent adds to executive team with sales, finance, and operations appointments
Industry veterans to accelerate growth and increase revenue
Atlanta, GA (February 15, 2011) – Knowlagent, a leading agent productivity solution for the world’s 10 million call center agents, announces the expansion of its leadership team. Kevin Kiernan is named as Senior Vice President of Sales, Eric Froistad joins as Chief Financial Officer, and John Wolf takes on the role of Chief Operating Officer.
As Sr. VP Sales, Kiernan is responsible for driving revenue and accelerating company growth as well as developing a thriving sales team. Prior to joining Knowlagent, Kiernan served as Vice President of Sales at FTRANS Corporation.
During his tenure, Kiernan developed and implemented a structured sales process, generating significant efficiency improvements along with leading development and launch of a new product offering to capitalize on market conditions. Prior to his position at FTRANS, Kiernan served as Vice President of Sales at Birch Telecom, a former leading Competitive Local Exchange Carrier.
Froistad has over thirty years of financial management experience, primarily in the technology sector. He has worked with both private and public companies in executive finance and operations functions. Froistad previously served as CFO at TSYS Loyalty where he closed $10 million in venture capital transactions and led a $40 million sale of the company to TSYS, a leading electronic payment processing company. He has also led early and growth stage companies through capital formation and restructurings, financial turnarounds, mergers and acquisitions, private exit transactions, and IPOs.
Wolf, who originally joined Knowlagent as VP Marketing and Product Management, demonstrated outstanding leadership and progress in marketing and product management of Knowlagent’s on-demand solutions. In his new role, Wolf’s responsibilities expand to include direction of customer care as well as professional services. Wolf continues to focus on accelerating company growth and ensuring Knowlagent solutions meet the unique needs of the call center.
Prior to joining Knowlagent, he was Assistant VP of Product Management at Equifax Personal Solutions, where he was responsible for managing a $53 million online product line. Prior to his position at Equifax Personal Solutions, Wolf was founder of MyoMarkets.
"Adding new and experienced talent to our management team is vital to the growth and expansion of our business", said Matt McConnell, Knowlagent’s chief executive officer. "I have confidence that John, Kevin, and Eric will continue to accelerate our company’s success."
About Knowlagent
Knowlagent is the leader in intraday management solutions for contact centers. Its patented RightTime software increases agent performance and productivity by making idle time useful, enabling agents to work on personalized and prioritized activity queues consisting of training, coaching, communication and other off-phone activities. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. More than 375,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.
Media Contact
Melissa Spies
Marketing Manager
Knowlagent
Email: mspies@knowlagent.com
Phone: 888-566-9457
