Press Releases

Knowlagent announces accelerated business growth, marked by significant customer wins, product development and expansion in key industries. 

Knowlagent recently published a portion of the results from a survey it conducted of nearly 400 workforce managers and workforce management team members. The survey was designed to help identify the biggest challenges and opportunities workforce managers face concerning contact center productivity, as well as agent scheduling and satisfaction.

Knowlagent, and DMG Consulting LLC, will host a free webinar through CRMXchange on Thursday, May 10, 2012, at 2 p.m. EDT. The webinar, “What Makes a Millennial Tick? Maximizing the Potential of the Gen Y Agent,” will explore the work styles, preferences and key traits of Gen Y call center agents, as well as management best practices for contact center managers. Click here to register. 

Knowlagent, and DMG Consulting LLC, the leading provider of contact center analytics research, market analysis and consulting services published two white papers and two corresponding podcasts that demonstrate how call centers can improve enterprise performance and profitability by maximizing agent idle time.

Knowlagent sponsored the performance portion of “The U.S. Contact Center Decision-Maker’s Guide,” the largest and most comprehensive study of all aspects of the U.S. contact center industry. The newly released report is the 5^th edition of the annual report distributed by ContactBabel, the leading analyst firm for the contact center industry.

John Wolf, chief marketing officer for Knowlagent, the leading agent productivity solution for the world’s 10 million call center agents, is making the opening remarks at the Society for Workforce Planning Professionals (SWPP) annual conference, The Summit for Workforce Management Excellence.

Knowlagent and Ventana Research share insights into research about key operational metrics, including idle time. The research findings were delivered during a webinar Knowlagent hosted with Ventana Research, entitled “Breaking Call Center Rules: Find Time to ‘Wow’ Customers.”

Knowlagent, a leading agent productivity solution for the world’s 10 million call center agents, is hosting a free webinar, “The Big 5: Overcome Top Call Center Challenges in 2012.” The webinar is at 2 p.m. EST on Thursday, Dec. 15, 2011. Register at http://bit.ly/sFAFen.

Knowlagent, a leading agent productivity solution for the world’s 10 million call center agents, is hosting a free webinar, “The Big 5: Overcome Top Call Center Challenges in 2012.” The webinar is at 2 p.m. EST on Thursday, Dec. 15, 2011. Register at http://bit.ly/sFAFen.

Knowlagent, a leading agent productivity solution for the world’s 10 million call center agents, is hosting a free webinar, “How to Become a Company Customers Love and Can’t Live Without: Five Decisions of Beloved and Prosperous Companies.” The webinar is at 2 p.m. EST on Wednesday, Nov. 9, 2011. Register at http://bit.ly/ph6l2t.