Though at-home agent programs can be a cost-effective way to scale a business, many companies struggle with effectively managing a remote workforce.

RightTime™, Knowlagent’s award-winning call center agent productivity platform, makes it easy to expand your workforce beyond the brick and mortar enterprise by keeping remote agents connected to the core business and their team while outside the center walls.

From efficiently handling time at-home agents spend reading internal communications, completing research, project work, coaching sessions and ongoing training, Knowlagent’s call center solutions provides both agents and supervisors with the processes and tools they need to effectively manage performance from a distance.