MATT MCCONNELL INTERVIEWED ON BOLD VENTURES RADIO TALK SHOW
Founder & CEO discusses progression of company and the industry in light of customer-driven change
Alpharetta, GA (October 15, 2009) – Knowlagent’s Founder & CEO, Matt McConnell, appeared as a guest on radio talk show - Bold Ventures, which highlights entrepreneurs who have looked at their industries and twisted them in significant terms.
During the hour-long interview, McConnell spoke about a variety of topics, including the two books he’s written, Customer Service at a Crossroads and The Eight Habits of Healthy People, his 11 software patents, and how Knowlagent transitioned from an enterprise software model to a Software as a Service Model.
Discussing the role Knowlagent solutions play in helping companies do a better job serving their customers, McConnell said, "At a time like this, in a recession, companies are thinking a lot more about how to keep the customers they’ve got…we’re not only helping them deliver better service, we’re also helping them staff more efficiently."
To hear a replay of the interview, go here.
About KnowlagentKnowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. Over 300,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.
Media Contact Melissa Spies Marketing Manager Knowlagent Email: mspies@knowlagent.com Phone: 888-566-9457
