Matt is chairman, president and CEO of Knowlagent. Matt co-founded Knowlagent in 1995 with a vision of helping clients improve the service that they deliver to their clients by improving the performance of their customer service agents. Today, the company is a leader in its market with more than 200,000 call center agents using Knowlagent every day around the world. Matt is the author of the book Customer Service at a Crossroads and holds eleven software patents. He graduated from the Georgia Institute of Technology in 1994 with a bachelor's degree in industrial and systems engineering.
Ted Giordano is Vice President, Strategic Solutions for Knowlagent. In this role, Ted is responsible for determining and executing Knowlagent's product strategy. This includes identifying new products and product enhancements through research, analysis, customer engagement and strategic partnerships. Ted brings more than fifteen years of call center industry experience. Ted holds a Ph.D. in Education/Adult Education from Florida State University.
Currently serving in the role of Director of Finance & Administration, Jean Halaszyn has been with Knowlagent for over eight years and has primary responsibility for all areas of accounting, contracts, finance, human resources, and investor communications. Prior to joining Knowlagent, her experience included over twenty years in both accounting and finance; in diverse businesses such as engineering & consulting, laboratory, service, manufacturing, and software technology, and in both domestic and international venues. Her educational background includes majoring in Accounting at the University of Texas El Paso, and additional post-degree coursework at San Diego State University.
In his role as Chief Technology Officer, Scott is responsible for Knowlagent's product strategy, direction, and development efforts in an on-demand environment and aligning them with company objectives while ensuring that they continue to deliver excellence in the constantly changing climate of the call center. Scott brings over 18 years of software development experience in the call center industry to Knowlagent. Prior to joining Knowlagent, Scott worked for 9 years in the IVR space for Computer Communications Specialists, Inc. Scott has a BS in Computer Science from the University of Texas at Austin.
John Wolf is Knowlagent's Vice President of Marketing & Product Management. In this role, John and his team are responsible for driving revenue, accelerating company growth, and positioning the Knowlagent solutions. John has held a number of related positions at other organizations that are beneficial to leading the marketing and product management teams at Knowlagent. Prior to his position at Equifax Personal Solutions, Wolf was Founder at MyoMarkets where he developed an online marketing and e-commerce solution that developed integrated marketing plans across online marketplaces, shopping search engines, and dedicated retail sites. As Director, Customer Marketing and Client Services at Marketworks, Wolf managed a team responsible for developing and growing marketing programs. John graduated from Georgia Institute of Technology with a BS in Industrial Engineering and holds an MBA from Emory University.
