Matt is chairman, president and CEO of Knowlagent. Matt co-founded Knowlagent in 1995 with a vision of helping clients improve the service that they deliver to their clients by improving the performance of their customer service agents. Today, the company is a leader in its market with more than 300,000 call center agents using Knowlagent every day around the world. Matt is the author of the book Customer Service at a Crossroads and holds eleven software patents. He graduated from the Georgia Institute of Technology in 1994 with a bachelor's degree in industrial and systems engineering.
Ted Giordano is Vice President, Strategic Solutions for Knowlagent. In this role, Ted is responsible for determining and executing Knowlagent's product strategy. This includes identifying new products and product enhancements through research, analysis, customer engagement and strategic partnerships. Ted brings more than fifteen years of call center industry experience. Ted holds a Ph.D. in Education/Adult Education from Florida State University.
Currently serving in the role of Director of Finance & Administration, Jean Halaszyn has been with Knowlagent for over eight years and has primary responsibility for all areas of accounting, contracts, finance, human resources, and investor communications. Prior to joining Knowlagent, her experience included over twenty years in both accounting and finance; in diverse businesses such as engineering & consulting, laboratory, service, manufacturing, and software technology, and in both domestic and international venues. Her educational background includes majoring in Accounting at the University of Texas El Paso, and additional post-degree coursework at San Diego State University.
In his role as Chief Technology Officer, Scott is responsible for Knowlagent's product strategy, direction, and development efforts in an on-demand environment and aligning them with company objectives while ensuring that they continue to deliver excellence in the constantly changing climate of the call center. Scott brings over 18 years of software development experience in the call center industry to Knowlagent. Prior to joining Knowlagent, Scott worked for 9 years in the IVR space for Computer Communications Specialists, Inc. Scott has a BS in Computer Science from the University of Texas at Austin.
John Wolf is Knowlagent's Chief Operating Officer. Before joining Knowlagent, John was Assistant VP of Product Management at Equifax Personal Solutions, where he was responsible for managing a $53 million online product line. Prior to his position at Equifax, Wolf was Founder at MyoMarkets where he developed an online marketing and e-commerce solution that developed integrated marketing plans across online marketplaces, shopping search engines, and dedicated retail sites. Before MyoMarkets, John served as Director, Customer Marketing and Client Services at Marketworks. John graduated from Georgia Institute of Technology with a BS in Industrial Engineering and holds an MBA from Emory University. John graduated from Georgia Institute of Technology with a BS in Industrial Engineering and holds an MBA from Emory University.
Kevin brings over 20 years of sales and management experience in the SaaS technology and telecommunications industries to Knowlagent and is Senior Vice President of Sales. Prior to joining Knowlagent, Kevin was Vice President of Sales for FTRANS, a leading provider of financial technology to financial institutions and their enterprise clients. Kevin led the sales efforts that earned FTRANS a ranking among the Inc. 500 fastest growing companies in 2009. Prior to that experience, Kevin held several executive sales leadership roles with Birch Telecom and MCI/Verizon. Kevin earned a B.S. in Industrial and Systems Engineering from the Georgia Institute of Technology.
