Most call centers could lower their FTE staffing by as much as 20%.

Management staffs additional call center agents to allow time for critical off-phone activities such as training, coaching and team meetings. Supervisors rely on manual processes to coach individual agents. Recruiters spend valuable time interviewing and educating the wrong candidates.

Over 200,000 Knowlagent users around the world reduce spending in the call center with our call center talent management solutions every day.

By automating traditional call center management processes, Knowlagent’s on-demand solutions for training, coaching and hiring reduce spending attributed to off-phone activities while improving the call center metrics that matter to you.

Because our solutions are easy to use and available on-demand, your upfront costs and total cost of ownership are nominal. You will be up-and-running within 30 days, generating results for less than 1% of your monthly agent FTE costs.

With Knowlagent, you can optimize call center agent frontline performance faster and more affordably than ever before. You can spend less and get better. We’ll show you how.

Learn why SaaS makes it easier to do business with Knowlagent.

Knowlagent is a privately-held company with headquarters in Alpharetta, GA.